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Issues

When you run either a hotels / hoteldetail or types / rooms operations, you will receive for some hotels the issues tag. This tag will offer information regarding any incidence or “important” information that the hotel provides regarding their facilities.

Regarding the information you’ll find under the issues tag, you’ll need to pay attention to 4 key elements:

  • dateFrom: date in which the issue starts
  • dateTo: date in which the issue end
  • Description: indicates what is the issue reported by the hotel.
  • alternative: if there is an alternative to the incidence.

Examples:

In this first example, there are 2 issues reported in this hotel:

  1. Issue 1: Construction
    • dateFrom: From 24th November 2021
    • dateTo: To 31st March 2022
    • Description: There could be some blocked streets.
    • alternative: The hotel doesn’t offer any alternatives.

2. Issue 2: COVID

    • dateFrom: From 5th May 2020
    • dateTo: To 3th June 2022
    • Description: There is additional processes / policies for Covid Safety.
    • alternative: The hotel doesn’t offer any alternatives.
<issues>
    <issue
        issueCode = "CONSTRUCTNEARBY"
        issueType = "CONSTRUCTION"
        dateFrom = "2021-11-24"
        dateTo = "2022-03-31"
        order = "8"
        alternative = "false">
        <description>As a result of construction in the vicinity of the hotel, there could be the situation of some blocked streets or an increase in noise outside at certain times of the day.</description>
    </issue>
    <issue
        issueCode = "COVID"
        issueType = "COVID"
        dateFrom = "2020-05-15"
        dateTo = "2022-06-30"
        order = "6"
        alternative = "false">
        <description>Due to the pandemic, many accommodation and service providers may implement processes and policies to help protect the safety of all of us. This may result in the unavailability or changes in certain services and amenities that are normally available from them. More info here https://cutt.ly/MT8BJcv</description>
    </issue>
</issues>


In this second example, there is 1 issue reported in this hotel:

  1. Issue 1: Refurbishment
    • dateFrom: From 1st April 2022
    • dateTo: To 31st December 2022
    • Description: Hotel is being refurbished.
    • alternative: The hotel doesn’t offer any alternatives.
<issues>
    <issue
        issueCode = "HOTEL"
        issueType = "REFURBISHMENT"
        dateFrom = "2022-04-01"
        dateTo = "2022-12-31"
        order = "3"
        alternative = "false">
        <description>The hotel is being refurbished.</description>
    </issue>
</issues>